Royal Eijkelkamp attaches great importance to protecting your privacy and providing a safe online experience for all its users. We therefore aim to be transparent about how we handle personal data.
Our privacy policy explains which personal data we process, how we use this data, how long we retain it, how we protect personal data, and why we process certain types of personal data.
You can contact us with any privacy-related questions or requests. Our contact details can be found in this privacy policy.
Although Royal Eijkelkamp makes every effort to ensure the accuracy and completeness of this document, Royal Eijkelkamp provides no express or implied guarantee that the information provided in or through this privacy policy is accurate, complete, or up to date.
Please read the full Royal Eijkelkamp Online Privacy Policy below and contact us if you have any questions.
What is personal data?
Personal data is any information relating to an identified or identifiable natural person.
An identifiable person is someone who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, online identifier, or one or more factors specific to the physical, physiological, genetic, psychological, economic, cultural, or social identity of that natural person.
For example, a bank account or IBAN number is not considered personal data until the account number can be linked to a natural person by others. At that point, the account number also becomes personal data.
Company information is not considered personal data unless you are self-employed, operate a sole proprietorship, or participate in another legal structure without limited liability. In such cases, this information is also regarded as personal data.
Performance of contracts and agreements
To perform contracts and agreements, it is necessary for us to store contact details, employee information, and information about your company. We do this so that we can communicate about the agreement we have with your company.
We also use this personal data to ensure that any proposals we make are addressed to the appropriate person.
Legal requirements
As a company, we have several legal obligations.
Firstly, we are required to comply with the General Data Protection Regulation (GDPR).
Secondly, we are legally required to retain our financial records for seven years. This means that all personal data relating to these records must also be retained for seven years.
In addition, we must comply with other tax legislation and legislation relating to employee data.
Marketing activities
Royal Eijkelkamp likes to keep its customers and business relations informed about new developments and about how we can help our customers stay ahead.
We may do this, for example, by sending you an email, calling you, or inviting you to visit an exhibition or customer event.
Improving our services
Royal Eijkelkamp continuously works to improve its services and, in some cases, uses personal data to do so.
We personalise our communications, improve our security, measure whether the way we contact you is effective and useful, identify frequently occurring issues, and develop new services based on customer questions and requirements.
Our customers
We store company information and personal data relating to employees who correspond with us on behalf of your company in our database.
People who have contacted us
In some cases, we register the personal data of people who are not customers but who contact us.
This may happen, for example, when someone submits a question or requests a quotation. We use the personal data provided to follow up on these requests.
We also keep records of telephone conversations, online chats, and emails. In most cases, telephone numbers can be linked to an individual.
People Royal Eijkelkamp has been in contact with
We keep records of emails and information exchanged by telephone.
In some cases, we store personal data relating to people we have been in contact with in our database so that we can follow up on a conversation.
Visitors to our website
In some cases, we may be able to identify an individual through data tracking based on their IP address or other unique information received through our website analytics tools.
Regular personal data
This includes information such as your name, address, telephone number, and email address.
We may also receive this personal data from representatives or contact persons within your company.
In some cases, we also record your position within your company. We use this information to contact the company about matters such as appointments or ways in which we can improve our services.
You may also have contacted us about our products and services. In that case, your details may have been registered in our CRM system. Often, the only information we have is your name, telephone number, and email address.
Contact history
In some cases, we may keep records of how often you contacted us, when you contacted us, and the reason for contacting us.
For example, when you contact our service desk, your conversation and the service request you submit may be recorded.
If you call our sales department, we record which product or service you contacted us about so that we can follow up on your request.
How long do we retain personal data?
We retain data for as long as necessary for the purpose for which it is used and for as long as we are legally required to retain it.
The exact retention period can vary from several months to many years.
Old customer data is deleted after 24 months.
However, personal data required to comply with statutory tax retention requirements is retained for seven years. This includes, for example, our general ledger, accounts receivable and accounts payable records, and payroll administration.
In some cases, we are legally required to retain personal data for ten years. This may apply, for example, when we provide telecommunications services.
Control over your personal data
Under the General Data Protection Regulation (GDPR), you have the right to request the correction or deletion of personal data collected by Royal Eijkelkamp.
You may also contact us at info@eijkelkamp.com to request, free of charge, access to the personal data Royal Eijkelkamp has collected about you.
Under certain circumstances, you may also request Royal Eijkelkamp to transfer your personal data.
You may also object to the use of your personal data for marketing purposes.
Royal Eijkelkamp has the right to refuse unlawful requests to modify or delete personal data.
Use of cookies
Your browser uses so-called “cookies” which, if you allow their use, store small amounts of data on your computer when you visit a website.
Cookies do not contain personally identifiable information and therefore cannot be used to identify you personally.
Cookies help us keep track of which of our features are most useful to you. Cookies also allow us to tailor our content to your preferences.
You can choose to accept or reject cookies by adjusting your browser settings.
Our websites will remain visible even if you disable cookies in your browser. However, if you disable cookies, some advanced and personalised features of our website, as well as those of other websites, may no longer be available to you.
Use of web beacons
Some of our web pages may contain electronic images known as web beacons, also referred to as single-pixel GIFs.
These images allow us to count the number of users who have visited these pages and to provide co-branded services.
We may also include web beacons in promotional email messages or newsletters to measure how many messages have been opened and how many responses have been received.
Web beacons are not used to access your personally identifiable information. Instead, they are a technique we use to compile aggregated statistics about the use of our website.
Web beacons collect only a limited amount of information, including a cookie number, the time and date of a page view, and a description of the page on which the web beacon is located.
Control over your personal information
A user may change, correct, update, or delete personal information provided to Royal Eijkelkamp at any time by visiting the personal section.
Users may also unsubscribe from newsletters or various promotional email communications at any time.
All Royal Eijkelkamp employees are made aware of our privacy policy through periodic communication and training.
We restrict access to private and confidential information to employees who have a specific need to access that information.
We store data across multiple service systems in controlled and secure environments.
To maintain the highest possible level of security, we regularly carry out internal reviews of our security measures.
Changes to our Privacy Policy
We may update this Privacy Policy from time to time where necessary to maintain an appropriate level of protection for our users and to respond to changes in our operating environment.
We recommend reviewing the Privacy Policy whenever you visit our website to ensure that you are aware of and understand our current policy.
If we make material changes to this Privacy Policy or to the way in which we use or collect personally identifiable information, we will clearly communicate those changes before they take effect.
We will not make retroactive changes to the way previously collected personal data is handled unless we are legally required to do so.
Contact information
Royal Eijkelkamp
Nijverheidsstraat 9
6987 EM Giesbeek
The Netherlands
T +31 313 880200
E info@eijkelkamp.com
